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Council Website Survey

Required fields are marked with an asterisk (*).

Council Website Survey

1. Please indicate your role as a user of the Council website: *

Resident or Ratepayer
Business Owner or Operator
International Visitor
Interstate Visitor
South Australian Visitor

Other:

2. What information do you source from this Council website?: *

When Council meetings are held
Accessing Council Agenda, Minutes and other corporate documents
Information on the services your Council provides and how they can be accessed
Who your Elected Members are and how they can be contacted
What events are being held in the local area and when
Locating a sporting club or activitiy in your local area
Latest Council news
Local business in the area or in the state
Looking up historical records such as cemetery registers

Other information:

3. A variety of online transactions are offered on Council websites. Please select the transactions you are currently accessing or would like to access through your Council's website: *

I am currently accessing or would like to access payment of Council rates
Payment of dog re-registration fees
Payment of parking fines
Other payments to Council eg Debtor payments
Booking Council facilities eg halls for hire, parks and ovals
Hiring of Council equipment eg graders, trucks, bulldozers
Customer requests eg Report damaged footpaths, illegal parking, etc
Booking for Council events

Comment:

4. Other online transactions can also be made available through Council websites. Please select from the list below the online transactions you would like to access through your Council's website: *

Lodgement of a Development Application
Tracking the status of a Development Application you have lodged with the Council
Accessing information on your outstanding rates balance of properties you own in the Council area
Accessing information on your property details eg valuation, contact details, etc
Accessing information on your dog registrations with the Council
Sourcing property information eg outstanding Council rates, rates balances

Comment:

5. Did you find the information or services easily on your Council's website?: *

Very easy
Reasonably easy
Difficult to find information
Unsure

Comment:

6. A large number of Council websites in South Australia have been upgraded over the last two years as part of a Federal Government program, administered by the Local Government Association of SA, to assist Councils with online services delivery.

a. Do you feel that there has been an improvement in the delivery of online services by your Council in the last two years? Please rate your response: *

Excellent improvement
Good improvement
Slight improvement
No improvement
Unsure

Comment:

7. The following statements are perceived benefits achieved by improving Council online service delivery. Please indicate whether you agree or disagree with these benefits:

a. Waiting in a queue and travel time has been reduced as I can now pay my rates/parking fine/ other payments online at anytime: *

Agree
Disagree
Unsure

b. I can easily source information about my Council, including viewing of Council Minutes and other documents, at anytime not just during office hours: *

Agree
Disagree
Unsure

If you would like to be kept up-to-date with developments in Council's online services delivery, or would you like to be contacted by the Council with regards to this survey, please fill in your details below:
Name:

Email:

Thank you for taking time to fill in this survey. The Council values your feedback and will continue to improve its online service delivery

Contact Council

Royal Circus, Robe SA 5276

Phone: (08) 8768 2003

Email: council@robe.sa.gov.au

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